Tracking Statuses

There are seven kinds of statuses been defined by Trackdog during the shipment transportation process, they are "Not found", "In transit", "Pick up", "Delivered", "Undelivered", "Alert" and "Expired". Those statuses are all judged by our system automatically according to the tracking details and are references to worldwide users.

1. Not found

The status "Not found" means your tracking info is not available currently. But you may track it after a while. This usually due to the following reasons.

(1) The carrier hasn't accepted your package yet.

(2) The carrier hasn't scanned and entered your package tracking info into its system yet.

(3) Your tracking number is incorrect or invalid.

(4) Your tracking number has been removed from carrier's system.

2. In transit

The status "In transit" means your shipment is in transit and has a good transportation condition. The transit days means the total days on the road. For most of shipments, the status would be: In transit>Pick up>Delivered.

3. Pick up

The status "Pick up" means your package has arrived at the local point or is on the way to your home.

4. Delivered

The status "Delivered" means your package has been delivered. Congratulations!

5. Undelivered

The status "Undelivered" means the delivery of the package was attempted but failed due to some reasons. Usually, the courier will arrange another delivery soon.

6. Alert

The status "Alert" means your package might have been sent to the sender, have damaged ,lost or other exceptions.

7. Expired

The status "Expired" means your package has no update info for one month or has not been delivered for two month. When this happens, please contact the courier to inquire more details.